Data-Driven Insights: Our KPIs and Metrics

Our purpose is to achieve exceptional outcomes by delivering healthcare services that are underpinned by a strong governance framework.

Regional impact across a variety of specialities
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North West

1902

Patients we've helped

1

Medical facilities that we've helped

97.82%

Patient outcomes - Strongly happy with Care

We operate nationally and will be able to quickly mobilise in your region

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East Midlands

2793

Patients we've helped

1

Medical facilities that we've helped

98.50%

Patient outcomes - Strongly happy with Care

We operate nationally and will be able to quickly mobilise in your region

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East of England

12377

Patients we've helped

2

Medical facilities that we've helped

98.47%

Patient outcomes - Strongly happy with Care

We operate nationally and will be able to quickly mobilise in your region

Key Performance Indicators

Patient satisfaction

• On-the-day PREMs
• 6 week follow-up PREMs

Staff satisfaction

• Worked vs. cancelled shifts
• Clinician satisfaction survey
• Market vs. paid rates

Clinical efficiency

• Patient throughput
• Parallel vs. available theatres

Clinical competence & safety

• Complications by surgeon
• Patient feedback/complaints
• M&M meeting frequency

Operational efficiencies

• Converted appointment attempts
• Referral to 1st appointment time
• 1st appointment to surgery time
• % of 1st appointments discharged
• Administrator vs. patient booked
• DNA rates & reasons
• Referral to discharge time

Operational risk management

• Operational risk events
• Complaints received
• Surgical outcomes

Shared Journeys, Shared Successes

"The whole procedure was dealt with, from start to finish, with a professional approach and kindness. I can’t thank the team enough."

John Plastic & Reconstructive Surgery Patient

"We have had the privilege of partnering with The Surgical Consortium for several years now, and it has been a transformative experience. Their team has made a significant impact on our ability to address patient waiting lists and provide high-quality care”

General Manager NHS Trust MSK & Specialist Surgery

"From the moment I walked in, I felt cared for and supported by their dedicated team. The clinical expertise and attention to detail throughout my treatment journey were remarkable."

Michael Hernia (General Surgery) Patient

"I can't express enough how grateful I am to the NHS for their exceptional care. Thank you for helping me feel my best!”

Janet Dermatology Patient

Our Success Stories

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02
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04

General Surgery in the South East of England

0
Number of patients seen
0 %
Pleased with initiative
0 %
Happy with care

Plastic Surgery in the East of England

0
Number of patients seen
0 %
Pleased with initiative
0 %
Happy with Care

Ophthalmology in the North of England

0
Number of patients operated on
0 %
Pleased with initiative
0 %
Happy with Care

Ophthalmology in the South East of England

0
Number of patients seen
0 %
Pleased with initiative
0 %
Happy with care