Answers to all the most frequently asked questions

We are on all the national insourced service frameworks including; SBS, NOECPC, Wales and Countess of Chester.

We provide all services at a significant discount to the National Tariff. We only bill for work completed and do not charge for DNA's or any of the additional administrative services we provide. We work with you to understand your PTL to provide a bespoke quote depending on your needs.

Our insourcing company offers a comprehensive range of services tailored to meet the specific needs of our clients, including administration, patient & GP contact, MDT attendance, ensuring your systems are aligned. We also offer PTL validation at no charge.

Insourcing provides greater control, flexibility, and customisation options compared to outsourcing. It allows organisations to maintain direct oversight and management of operations, fostering better alignment with organisational goals and values.

The timeline for implementing insourced solutions can vary depending on the complexity of the project and the specific requirements of the client. We work closely with our clients to develop a customised implementation plan that meets their timelines and objectives. We run a comprehensive mobilisation plan to ensure this is done safely and maintain high clinical standards.

Yes, we have extensive experience assisting organisations with transitioning from an outsourced model to insourcing. Our team works closely with clients to develop a customised transition plan, providing support and guidance every step of the way to ensure a seamless and successful transition.

We measure the success and effectiveness of our insourcing solutions through various metrics, including your objectives & outcomes defined at the outset. Others include cost savings, productivity improvements, customer satisfaction, patient satisfaction and overall business impact. We regularly evaluate and review our performance to identify areas for improvement and optimisation.

Our insourcing company sets itself apart through the provision of wraparound care. We sign data protection agreements before using our own systems to maximise efficiencies, whilst still keeping local systems up to date. We allow you to leverage the technological innovations that the local systems are not yet able to implement. We are not a locum agency. We take responsibility for every aspect of the pathway. We can offer full service solutions or hybrid models (depending on requirements) to deliver tailored solutions that meet the unique needs and objectives of each client, setting them up for long-term success and growth.

Yes. We will provide a contract in the name of your limited company and it will be paid to the associated business account. If you do not have a limited company, we will pay you as an individual. Under these circumstances, it is your responsibility to notify HMRC about the income you are receiving from us.

Compliance is a mandatory requirement. Non-compliant individuals will be stopped from claiming shifts until the have been approved. From start to finish the process takes on average 1 week; however, the speed is entirely up to you. If you have the relevant documentation to hand and engage with our compliance system, this can take a matter of days.

Provided the documentation is current, you do not need to go through this process again; however, some of the documentation has an expiry date and will need to be updated before expiration. Provided you are actively working with us. you will receive notification emails from our compliance system when your documentation is approaching expiry. If you are moved "off the bench"/reactivated following a period of inactivity, everything you previously provided will still be associated with your profile and you will receive a notification to update any expired documents. Examples of this are Statutory & Mandatory Training, Right to Work and DBS.

All our clinical staff are employed by their limited company or have registered with HMRC. TSC does not deduct the tax from your payment and it is your responsibility to declare your income on your tax return or directly to HMRC.

We run the payroll on the Friday following your shift. You will be sent a remittance advice for your records. Please do not query your payment until the the Saturday after you have worked your shift.

Yes. Where pre-assessments are required, TSC will undertake them. We aspire to own the as much of the pathway as possible.

We have a dedicated Clinical Nurse Specialist telephone line that is monitored 7 days a week. Patients are informed of this number on an information leaflet provided to them post surgery. We also operate wound review clinics and telephonically contact patients after a period of time post surgery. Any complications are addressed by TSC.

Standard practice is that we do not employ clinical staff to work for TSC for the same trust you are employed by. Under certain circumstances, the trust will request this and TSC will make an exception. Our preference is to source staff that come from adjacent trusts that are not experiencing similar pressures. This way we can ensure that we are not solving problems in one trust at the expense of another.

No. TSC prides itself on not cherry-picking the surgical cases we undertake thereby leaving the trust with a legacy of difficult surgery. We offer local, regional and general anaesthetic surgical services. We only ever undertake GA surgery when absolutely required and our experienced surgeons are able to safely perform many procedures under RA or LA that would traditionally been undertaken under GA. There are, however, certain patients that are not suitable to be safely operated on a weekend day. We will make the trust aware of the exclusion citeria and the patients will be triaged ahead of time to ensure safety.

Yes. Pathway efficiencies can be made without the full insourcing project being established; however, should you want to rapidly gain control of your waiting list, all of these services are provided free-of-charge as part of the insourcing offering

Our systems and processes all adhere to stringent standards and guidelines with respect to data protection

All our systems are cloud-based, meaning we can grant you access to them. You local systems remain the authoritative source and will be kept up to date by our teams, either electronically or manually

We will provide all the evidence of our compliance, ranging from ISO to cyber security accreditations. A Data Sharing Impact Analysis will be undertaken and various data sharing agreements can be provided and will be signed by us with the trust

Evidence has shown that the majority of patients engage with our digital solutions. A contact number is always provided and, a failure to respond is followed up by our teams

No. TSC prides itself on not cherry-picking the surgical cases we undertake thereby leaving the trust with a legacy of difficult surgery. We offer local, regional and general anaesthetic surgical services. We only ever undertake GA surgery when absolutely required and our experienced surgeons are able to safely perform many procedures under RA or LA that would traditionally been undertaken under GA. There are, however, certain patients that are not suitable to be safely operated on a weekend day. We will make the trust aware of the exclusion citeria and the patients will be triaged ahead of time to ensure safety.

Yes. Where pre-assessments are required, TSC will undertake them. We aspire to own the as much of the pathway as possible.

We have a dedicated Clinical Nurse Specialist telephone line that is monitored 7 days a week. Patients are informed of this number on an information leaflet provided to them post surgery. We also operate wound review clinics and telephonically contact patients after a period of time post surgery. Any complications are addressed by TSC.

We provide all services at a significant discount to the National Tariff. We only bill for work completed and do not charge for DNA's or any of the additional administrative services we provide. We work with you to understand your PTL to provide a bespoke quote depending on your needs.

The timeline for implementing insourced solutions can vary depending on the complexity of the project and the specific requirements of the client. We work closely with our clients to develop a customised implementation plan that meets their timelines and objectives. We run a comprehensive mobilisation plan to ensure this is done safely and maintain high clinical standards.

The timeline for implementing insourced solutions can vary depending on the complexity of the project and the specific requirements of the client. We work closely with our clients to develop a customised implementation plan that meets their timelines and objectives. We run a comprehensive mobilisation plan to ensure this is done safely and maintain high clinical standards.

We provide all services at a significant discount to the National Tariff. We only bill for work completed and do not charge for DNA's or any of the additional administrative services we provide. We work with you to understand your PTL to provide a bespoke quote depending on your needs.

We are on all the national insourced service frameworks including; SBS, NOECPC, Wales and Countess of Chester.

Our insourcing company offers a comprehensive range of services tailored to meet the specific needs of our clients, including administration, patient & GP contact, MDT attendance, ensuring your systems are aligned. We also offer PTL validation at no charge.

Insourcing provides greater control, flexibility, and customisation options compared to outsourcing. It allows organisations to maintain direct oversight and management of operations, fostering better alignment with organisational goals and values.

We measure the success and effectiveness of our insourcing solutions through various metrics, including your objectives & outcomes defined at the outset. Others include cost savings, productivity improvements, customer satisfaction, patient satisfaction and overall business impact. We regularly evaluate and review our performance to identify areas for improvement and optimisation.

Yes, we have extensive experience assisting organisations with transitioning from an outsourced model to insourcing. Our team works closely with clients to develop a customised transition plan, providing support and guidance every step of the way to ensure a seamless and successful transition.

Our insourcing company sets itself apart through the provision of wraparound care. We sign data protection agreements before using our own systems to maximise efficiencies, whilst still keeping local systems up to date. We allow you to leverage the technological innovations that the local systems are not yet able to implement. We are not a locum agency. We take responsibility for every aspect of the pathway. We can offer full service solutions or hybrid models (depending on requirements) to deliver tailored solutions that meet the unique needs and objectives of each client, setting them up for long-term success and growth.

Yes. We will provide a contract in the name of your limited company and it will be paid to the associated business account. If you do not have a limited company, we will pay you as an individual. Under these circumstances, it is your responsibility to notify HMRC about the income you are receiving from us.

Compliance is a mandatory requirement. Non-compliant individuals will be stopped from claiming shifts until the have been approved. From start to finish the process takes on average 1 week; however, the speed is entirely up to you. If you have the relevant documentation to hand and engage with our compliance system, this can take a matter of days.

Provided the documentation is current, you do not need to go through this process again; however, some of the documentation has an expiry date and will need to be updated before expiration. Provided you are actively working with us. you will receive notification emails from our compliance system when your documentation is approaching expiry. If you are moved "off the bench"/reactivated following a period of inactivity, everything you previously provided will still be associated with your profile and you will receive a notification to update any expired documents. Examples of this are Statutory & Mandatory Training, Right to Work and DBS.

All our clinical staff are employed by their limited company or have registered with HMRC. TSC does not deduct the tax from your payment and it is your responsibility to declare your income on your tax return or directly to HMRC.

We run the payroll on the Friday following your shift. You will be sent a remittance advice for your records. Please do not query your payment until the the Saturday after you have worked your shift.

Standard practice is that we do not employ clinical staff to work for TSC for the same trust you are employed by. Under certain circumstances, the trust will request this and TSC will make an exception. Our preference is to source staff that come from adjacent trusts that are not experiencing similar pressures. This way we can ensure that we are not solving problems in one trust at the expense of another.

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